Business Lab assisted Tasman District Council with renewing their information technology strategy. During early engagement it became clear that the strategy was in fact heavily related to developing a customer centric culture acro the organization through enabling technology.  The strategy was therefore renamed the Digital Transformation Strategy to have broader appeal.  

The project has been successful in gaining Councillors support for a different approach to 2018 Long Term Plan (LTP) funding. This new approach shifts the emphasis away from funding the IT unit (one of the smallest units in the Council) to assessing the digital transformation needs of each Council function and the associated resourcing requirements.